IMPORTANT

Your Maintenance and Support contract with LMKR will expire in day(s), to avoid any service interruption and access to support portal, please contact cos@lmkr.com or your account manager for M&S renewal at the following link: http://www.lmkr.com/contact-us/
We are sorry! Your maintenance and support contract with LMKR has expired. For M&S renewal please contact cos@lmkr.com or your account manager for M&S renewal at the following link: http://www.lmkr.com/contact-us/

CONTACT SUPPORT


LMKR is committed to providing the highest level of technical customer support in the industry. With an average tenure of more than thirteen years, our highly trained and experienced staff of technical analysts is comprised of geoscientists, engineers, land professionals, petrophysicists, and system specialists. We are ready to assist our registered maintenance and support customers with any questions or problems that arise when using our applications.

Please refer to our Customer Support timings mentioned below to ensure that you have access to our support analysts assigned to your region. When getting in touch with LMKR support, please remember that real-time support will not be available during bank holidays or after office hours. If you do get in touch with LMKR Support outside of work hours, please leave a voice message with a brief description of the issue that you are facing. Your voice message will be used to automatically create a support case for you. This will enable our analysts to attend to your issue and provide you with a resolution as soon as possible.


North & South America

Monday - Friday
8am-6pm CST*
Toll Free (US/Canada):
+1 855 GGX LMKR (449 5657)

Colombia
+57 1381 4908

United States
+1 303 295 0020

Canada
+1 587 233 4004

Asia Pacific & Australian Continent

Malaysia
Monday - Friday
(Kuala Lumpur GMT+8)
9am - 6pm*
+60 32 300 8777

Southwest Asian Countries

Pakistan
Monday - Friday
(Islamabad GMT+5)
9am - 6pm*
+92 51 209 7400

Middle East & Africa

UAE
Sunday - Thursday
(Dubai GMT+4)
8am - 5pm*
+971 4 3727 999

Egypt
Sunday - Thursday
+0800 000 0635

Europe

UK
Monday - Friday
8am - 5pm*
+44 20 3608 8042

*Excluding bank holidays


If you have submitted a case through the Case Management page, a member of our customer support organization will contact you via e-mail. However, if you prefer to be contacted by telephone be sure to check the “Call Back” box and provide your complete telephone number including the country code, area code and extension (if applicable).

E-mail : support@lmkr.com

To request a license file, click here. Alternatively, you can also obtain a license file by contacting your local LMKR office or by sending us an email to cos@lmkr.com.

We want to hear from you. Please tell us what you think about our customer support process by filling in our quarterly surveys here. For spanish please click here.









TESTIMONIALS